Terms & Conditions
Alcohol: Hamilton City Holiday Park is a family friendly park. Alcohol may be consumed on your own site / cabin, however, shall not be consumed within communal buildings or areas. Intoxication is frowned upon within the park. If management deem you a risk to yourself or others, they reserve the right to eject you from the park with no refund.
Cancellation policy:
- Individual Booking Cancellation
All cancellations must be confirmed in writing to hchp@xtra.co.nz
- Cancellations received within 14 days of arrival will be charged 100% of full stay.
- Cancellations received between 15 days and 30 days prior to arrival will be charged 50% of the booking with a minimum $30 admin fee.
- Cancellations received more than 30 days of arrival will be charged a $30 admin fee for every unit or site cancelled.
This booking is not transferable to another party.
Changes that reduce the booking value will be treated as cancellations.
Any changes made to a confirmed booking will incur an admin fee of $30.
If it is not possible to make the requested change and you wish to cancel our above policy will hold.
No-shows will be charged 100% of the total booking value.
Early departures and amendments will be treated as cancellations.
Credit card surcharge fees are non-refundable.
- Group/Agent Bookings Cancellation
All cancellations must be confirmed in writing to hchp@xtra.co.nz
Cancellation charges:
- The group must prepay a non-refundable booking deposit of 50% of the total booking value at the time of booking confirmation.
- The total balance must be settled 60 days prior to arrival date, if the guest fails to settle the total balance in time, an additional admin fee of $30,- may incur.
- Cancellations received within 30 days of arrival will be charged 100% of the total booking value.
- Cancellations received more than 30 days of arrival will be charged 50% of the total booking value.
- No-shows will be charged 100% of the total booking value.
This booking is not transferable to another party.
Changes that reduce the booking will be treated as cancellations.
Any changes made to a confirmed booking will incur an admin fee of $30.
If it is not possible to make the requested change and you wish to cancel our above policy will hold.
Early departures will be treated as cancellations.
Credit card surcharge fees are non-refundable.
Please note that a bond may be requested for your stay and can value up to $750.
Caravans and Campervans: All vehicles connecting to site power must display a valid Electrical Warrant of Fitness and must comply with LPG standards. Management reserves the right to disconnect or deny connections to any vehicle that does not meet these requirements.
Check-in and check-out times: Check-in time is from 2:00pm to 8:00pm. Please advise reception if you will be arriving later than 8:00pm so that arrangements can be made for a late check-in. You may contact reception on (07) 855 8255 or email hchp@xtra.co.nz
Check-out is to be no later than 10:00am on the day of departure. A late check-out may be arranged at management discretion but this must be arranged prior to the departure date and is only subject to availability. Management reserves the right to charge a minimum charge of 50% of a 1-night total for guests who do not check out by the contracted departure time. Management may choose to charge, and the guests agree to pay, a full nightly rate if the guest exceeds the contracted checkout time by more than 1pm.
Complaints process: Complaints about Hamilton City Holiday Park should be made in writing to hchp@xtra.co.nz addressed to the manager.
Hamilton City Holiday Park's complaints handling process:
- Receipt of complaint will be acknowledged in writing.
- All complaints will be reviewed to ensure that we fully understand the concerns raised.
- We will conduct an investigation into areas of concern and keep the guest up to date with the progress.
- On completion of the investigation, we will provide the guest with a full response in writing.
Damage: Please note that there is a set charge for the damage or breakage of park property. Please enquire with reception for these details.
An additional cleaning fee of up to $100 may apply to excessively dirty sites or units.
Gang insignia: Gang insignia including colours or patches must not be worn or displayed in the park.
Heating: All heat sources and all personal electrical appliances such as, but not limited to heaters and hair straighteners must be turned off when not in use or you are not on site.
Noise: We enforce reasonable quietness between 10.00pm and 8am. Outside these hours we expect that our guests are mindful and respectful to other guests.
We operate and enforce a strict "1-strike" policy. Failure to abide by these rules may result in being ejected with no refund.
Open fires: Open fires and Charcoal BBQ's are strictly prohibited. There are gas BBQs provided by the park should you wish to use these.
Payments: The full amount of the reservation booking must be paid at the time the booking is made. If other circumstances apply, alternative arrangements may be made with reception prior to the arrival date, subject to management's discretion.
Other arrangements regarding payments may be arranged at management's discretion. Management reserves the right to request a bond of up to $500 on individual bookings and up to $750 for group bookings.
Group bookings (more than 3 rooms / sites) must prepay a non-refundable booking deposit of 50% of the total booking value at the time of booking confirmation. The total balance must then be settled 60 days prior to the arrival date. If the guest fails to settle the total balance in time, an additional admin fee of $30 may be incurred.
All guests agree that Hamilton City Holiday Park may store their credit card details provided in a secure encrypted program.
Park Access: Upon arrival you will receive a unique gate code which is required to enter the park. It is important that you do not disclose your code to others. You will also be issued a code to access our kitchen facilities.
Parking: Vehicles must be stated in your booking, we require your registration number for health and safety reasons. Unless previously arranged with management, your vehicle must be parked on your site/ designated area only. All vehicles parked onsite are parked at the owner's risk. Hamilton City Holiday Park is not liable for any damages.
Pet Rules: The park is a pet friendly park most of the year by prior arrangement and as long as rules are adhered to. We allow dogs as long as they are deemed to be well behaved and quiet. Dogs are to be on leashes at all times and owners must clean up any mess. Under no circumstances are pets to be in the communal areas or accommodation. Failure to comply with these rules will result in eviction from the park grounds.
Prices: Our prices are reviewed regularly. Please be aware that prices may change when booking in advance from one season to the next. Prices are subject to change without prior notification.
Reception hours: Reception is open daily from 8am - 8pm, excluding public holidays. Please enquire with reception to obtain a copy of our park rules or if you have any concerns or queries.
Refunds: There will be no refunds or price changes for early departure or late arrival. This also applies to guests who are asked to leave because of their behaviour or choices or guests that have been refused entry by staff for any reason. Any refunds granted will be paid back to the card from which the original transaction was made.
Reservations: Reservations are a legally binding contract between Hamilton City Holiday Park and the person named on the reservation. Reservation's are not transferable to any other person.
This means that the person named on the reservation must occupy the camping site or room for the duration of the contract and is responsible for the conduct of all occupants and visitors of that camping site or room. For group bookings this means that one person is ultimately responsible and liable for group behaviour, damage and fees.
Amendments to confirmed bookings may incur an admin fee, such fee shall be charged per change.
Right to Refuse Entry and Termination: Hamilton City Holiday Park staff reserve the right to refuse entry to any person or persons at their sole discretion and/or to terminate any booking without notice and without refund should any of the park's rules or policies be breached or should park staff believe in their sole and unfettered discretion that the person or persons are causing a threat or perceived threat to any park staff, guests or any other person.
School or team-based group booking terms and conditions: In addition to our general terms and conditions, school or team-based groups must agree to the following:
There must be at least 1 active, adult supervisor in each accommodation unit with the children.
Smoking: We are a family-friendly park. Smoking in communal areas is forbidden and we do not encourage smoking in areas where children are present. Please be considerate of others. There is to be no smoking inside the units. If there is evidence smoking inside units management may impose a cleaning fee of $250 on the lead guest.
Visitors: All visitors are at the sole discretion of the management and must report and register at reception. Visitors are to park in designated visitor parking spots and not on guest's sites or accommodation. All visitors are the reservation holder's responsibility and must leave the park by 9:00pm. Please do not be offended if visitors who do not register at the reception are asked to leave the park. This is for resident's security and enjoyment of park facilities.
By making a booking or by checking in to Hamilton City Holiday Park you automatically agree to all our terms and conditions.
